Privacy & Policy

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We are committed to protecting your privacy.

Company Introduction

Swiftport ("We" or "Our" or "Us" or "Company" or "Swiftport") is a company, owned by Ritsu Technology, duly incorporated under the provisions of the (Indian) Companies Act, 1956, which provides various technology-related services/platforms under the brand name 'Swiftport'.

By accessing or using our website/mobile application or any platform/tool developed by Swiftport, you consent to the collection, processing, and usage of your personal information in accordance with this Privacy Policy.

Introduction

This Privacy Policy applies to the use or access of the website app.swiftport.co.in, Swiftport's mobile application, and any other platform/tool developed by Swiftport ("Platform").

The Platform provides technology services such as logistics management, checkout services, early COD services, and other solutions ("Services"). This Privacy Policy forms part of our Terms of Use.

Purpose

This Privacy Policy explains:

• What personal information we collect
• Why and how we use it
• How and to whom it may be disclosed
• How we protect your information
• Your rights regarding your data

Personal Information / Sensitive Personal Data

Personal Information means any information that relates to you and identifies you. Sensitive Personal Data includes details such as password, financial data, health conditions, biometric info, etc.

Types of Information Collected

• Name, User ID, Email, Phone Number, Address
• Gender, Age, Geolocation
• Financial info like bank details, GST, PAN
• Documents such as Aadhaar, GST certificate
• Customer/buyer information shared by merchants
• Browsing history, IP address, device/browser details

Automatic Data Collection

We may collect browsing history, IP address, OS/browser details, and ISP info. Temporary cookies may be used for administration, research, and personalization.

Purposes of Data Use

• User registration and account setup
• Order processing and billing
• Customer updates and communication
• Platform administration and customization
• Improvement of services and features
• Fraud prevention and identity verification
• Legal and regulatory compliance
• Business research and analytics

Security Practices

We adopt reasonable technical and organizational measures to protect your data. However, due to internet vulnerabilities, absolute security cannot be guaranteed.

Disclosure & Transfer

We may share data with:

• Third-party vendors or service providers
• Government/judicial authorities when required
• Group companies, affiliates, or subsidiaries
• As part of business transfers or reorganizations

Links to Third-Party Sites

We are not responsible for privacy practices of third-party sites. Please review their privacy policies when visiting external links.

User Rights

Users may access, update, or delete their data by contacting alliance@swiftport.co.in. Withdrawal of consent may impact service availability.

Data Retention

We retain personal data only as long as needed or as required by law. Non-personal data may be retained indefinitely.

Prohibited Use of Platform

Users must not upload or share unlawful, offensive, obscene, infringing, misleading, or harmful content.

Termination

Swiftport may terminate services immediately if users breach this policy or applicable terms of use.

Policy Updates

This Privacy Policy may be updated from time to time. Continued use of services implies acceptance of updates.

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